Privacy Policy

City Cars Rental
Calgary, Alberta, Canada

1. Introduction

City Cars Rental (“City Cars Rental”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, accuracy, and security of personal information collected from customers, website users, and business partners.

This Privacy Policy describes how we collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Alberta Personal Information Protection Act (“PIPA”) and other applicable federal and provincial legislation.

By accessing our website, communicating with us, or using our rental services, you consent to the practices described in this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

“Personal Information” means information about an identifiable individual, excluding business contact information as defined under applicable law.

“Services” means all vehicle rental services, reservations, website services, customer support, and related offerings provided by City Cars Rental.

“Website” means any website operated by or on behalf of City Cars Rental.

3. Information We Collect

We may collect personal information directly from customers, through our website, by telephone, by email, or through third-party service providers.

The information we collect may include:

3.1 Identification Information

Full legal name
Date of birth
Driver’s licence number and issuing jurisdiction
Government-issued identification

3.2 Contact Information

Residential or mailing address
Telephone number
Email address

3.3 Payment and Financial Information

Credit card or debit card details
Billing address
Payment transaction history
Security deposits and refund information

3.4 Rental Transaction Information

Reservation details
Vehicle rental history
Pickup and return records
Insurance information
Incident, accident, or damage reports

3.5 Vehicle and Telematics Information

Certain vehicles may contain GPS, telematics, or vehicle monitoring systems that may collect:

Vehicle location
Mileage
Fuel levels
Vehicle diagnostics
Speed or driving event data

3.6 Website and Technical Information

When users access our Website, we may automatically collect:

IP address
Browser type
Device identifiers
Operating system information
Website usage statistics
Cookie and analytics data

4. Purpose of Collection and Use

City Cars Rental collects, uses, and discloses personal information only for purposes that are reasonable and necessary in connection with our business operations, including:

Verifying identity and driving eligibility
Processing vehicle reservations and rental agreements
Processing payments, deposits, and refunds
Providing customer service and support
Managing insurance claims, incidents, and disputes
Preventing fraud, theft, unauthorized use, or other unlawful activity
Maintaining vehicle safety, fleet management, and recovery
Communicating operational notices and service-related updates
Improving our services, Website functionality, and customer experience
Complying with legal, regulatory, accounting, and insurance obligations

We do not use personal information for purposes other than those identified in this Privacy Policy unless required or authorized by law.

5. Consent

By providing personal information to City Cars Rental, individuals consent to the collection, use, retention, and disclosure of that information as described in this Privacy Policy.

Consent may be provided expressly, electronically, verbally, or implied through the use of our Services.

Individuals may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide rental services.

6. Disclosure of Personal Information

City Cars Rental does not sell personal information to third parties.

We may disclose personal information where necessary to:

Financial institutions and payment processors
Insurance providers and claims administrators
Vehicle recovery or roadside assistance providers
Technology and website service providers
Legal advisors, auditors, and accountants
Government authorities, regulators, or law enforcement agencies where required by law
Collection agencies where accounts remain unpaid

All third-party service providers are required to maintain appropriate confidentiality and security safeguards.

7. GPS and Vehicle Tracking Technology

Some rental vehicles operated by City Cars Rental may contain GPS tracking devices, telematics systems, or connected vehicle technologies.

These systems may collect and process vehicle-related information for legitimate business and safety purposes, including:

Vehicle recovery
Theft prevention
Fleet maintenance
Emergency response assistance
Verification of rental agreement compliance
Investigation of accidents or unlawful activity

City Cars Rental does not use vehicle tracking technologies for continuous or unnecessary monitoring of customers beyond lawful operational purposes.

8. Cookies and Website Analytics

Our Website may use cookies, analytics tools, and similar technologies to:

Improve Website functionality
Analyze Website traffic and performance
Enhance user experience
Maintain Website security

Users may configure browser settings to reject cookies; however, certain Website features may become unavailable or function improperly.

9. Protection of Personal Information

City Cars Rental maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against:

Unauthorized access
Loss
Theft
Misuse
Disclosure
Modification
Destruction

Security measures may include:

Secure payment processing
Restricted access controls
Password-protected systems
Encryption technologies
Confidentiality obligations for staff and contractors

Despite reasonable safeguards, no method of electronic storage or transmission can be guaranteed to be completely secure.

10. Retention of Personal Information

Personal information will be retained only for as long as necessary to:

Fulfill the purposes for which it was collected
Satisfy legal, accounting, insurance, and regulatory obligations
Resolve disputes
Enforce agreements

When personal information is no longer required, it will be securely destroyed, deleted, or anonymized.

11. Access and Correction Requests

Individuals may request access to personal information held by City Cars Rental or request corrections to inaccurate or incomplete information.

Requests must be submitted in writing using the contact information below.

We may require sufficient identification before processing requests.

12. Cross-Border Storage and Processing

Certain service providers or technology systems used by City Cars Rental may store or process personal information outside Alberta or Canada.

Where information is transferred outside Canada, it may become subject to the laws of the jurisdiction in which it is stored or processed.

13. Children’s Privacy

City Cars Rental does not knowingly collect personal information from individuals who are legally ineligible to rent a vehicle under applicable Alberta laws and regulations.

14. Changes to this Privacy Policy

City Cars Rental reserves the right to amend or update this Privacy Policy at any time without prior notice.

Updated versions will be posted on our Website.

Continued use of our Services following any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Information

Questions, requests, or complaints regarding this Privacy Policy or the handling of personal information may be directed to:

Privacy Officer
City Cars Rental
Calgary, Alberta, Canada
Email: citycarsrental@gmail.com
Phone: 587-837-8337